Terms of Service

In these Terms:

• Service means the ShootPortal websites, applications, and related software.
• Tenant means a media business that uses the Service, and the people authorized to act for that business.
• Client means a Tenant’s customer or another person who uses a project portal, estimate, message, invoice, or delivery that a Tenant provides through the Service.
• Partner means a person or business approved to participate in the referral program.
• Content means information, branding, messages, and media that a user submits to the Service, including photos, videos, documents, and 360 media.

If you use the Service for an organization, you represent that you have authority to bind that organization, and “you” includes the organization. You must be at least 18 years old, or the age of legal majority required to enter a contract where you live, whichever is older.

These Terms apply to Tenants and their authorized users, to Clients who access a project portal, and to Partners. A Tenant’s acceptance covers that Tenant and its authorized users. It does not accept Partner-program obligations for a different person. A person becomes a Partner only by applying and being approved under section 7.

ShootPortal is a software service that helps media businesses manage client projects from request through delivery. Features may include estimates, scheduling, communications, media review, payments, and delivery under the Tenant’s branding.

We may modify, improve, or discontinue features. We do not promise that any particular feature will remain available.

You will provide accurate account information and keep it current. You will protect your credentials, limit access to people you authorize, and tell us promptly at support@shootportal.app if you suspect unauthorized access.

A Tenant is responsible for activity in its workspace and for who has team access, including what those people can view and change.

Each Tenant is responsible for:

• collecting and using Client information and media lawfully;
• giving Clients the privacy notices and obtaining the consents that law requires;
• having the rights needed to upload, process, and deliver Content;
• configuring branding, services, pricing, and communications so they are accurate;
• complying with laws that apply to its work, including photography, video, drone, intellectual-property, publicity, privacy, and consumer-protection laws; and
• the commercial relationship with its Clients, including project quality, scope, scheduling, cancellation, refunds, deliverables, and disputes.

ShootPortal provides the software platform. ShootPortal is not a party to the media-services contract between a Tenant and a Client unless we expressly agree otherwise in a separate writing. A Client’s project terms are with the Tenant.

Plan names, prices, limits, and trial length are the ones shown in the live plans catalog and on the Pricing page at the time you subscribe or start a trial. A trial may begin without a payment card. Continued paid use requires a subscription billed through Stripe.

The billing interval, renewal, and price shown at checkout are the terms of that subscription. Paid subscriptions renew for the same interval until you cancel. Applicable taxes may be charged. If a payment fails, we may limit features, suspend access, or end the subscription after notice through the product or by email.

A Tenant can cancel from the billing tools in the product, which open Stripe’s billing portal. When cancellation is scheduled for the end of the current paid period, access continues until that period ends. Fees already paid are charged for that period. ShootPortal does not promise a refund of subscription fees. If we or Stripe issue a refund, it will appear in Stripe, and a related Partner commission may be reversed under section 7.

If you change plans, the features and limits of the plan you move to are the ones shown for that plan. Use above a plan limit may restrict new activity until usage fits the plan.

Project-payment features depend on Stripe. A Tenant that wants to accept Client payments must complete Stripe Connect onboarding and remain eligible under Stripe’s rules. Stripe processes the payment information. ShootPortal is not a bank and does not hold Client funds outside Stripe’s systems.

The Tenant remains responsible for its services, refunds, disputes, chargebacks, taxes, and other obligations to Clients. Use of Stripe is also subject to Stripe’s agreements, including the Stripe Connected Account Agreement.

Eligibility and approval

To participate, you must give accurate application and account information. Participation is subject to our approval. Approval may be automatic or reviewed, depending on the program settings then in effect. A Partner account may be active, rejected, limited, or suspended. We may decline, limit, or end participation to protect the program from fraud, abuse, misleading promotion, self-referrals, manipulated attribution, or other improper conduct.

A Partner does not earn a commission by referring an account that is the Partner’s own account, including a signup that uses the Partner’s own email address or user identity.

Referral attribution

Eligible referrals may be tracked with a referral code, a referral link, a Partner landing page, and the first-party sp_partner_ref cookie described in the Privacy Policy. That cookie lasts up to 90 days and is set on shootportal.app, not on a Tenant custom domain. A later valid referral link or active Partner landing page replaces the cookie. Attribution is recorded when a new Tenant account is created. It is not applied retroactively to an account that already exists.

A commission is credited only when the Service attributes an eligible paid subscription to the Partner under these rules. Clicking a link, or creating an account that never becomes a paid subscription, does not earn a commission.

Commission rates

The commission rate is the rate displayed to the Partner or otherwise agreed with the Partner. We may keep a program default and a Partner-specific rate. Different Partners may have different rates. A change to a rate applies to commissions that accrue after the change, unless the Partner agrees that it also applies to commissions already accrued.

Hold period and payment

An otherwise eligible commission is subject to a 30-day hold before it becomes payable. The hold is time for payment confirmation, refunds, disputes, chargebacks, fraud review, and account-status review.

After the hold, a commission may be paid on the monthly payout run, which is scheduled for the 1st of each month, or after ShootPortal reviews the payout. Payment requires an open payable balance of at least the program minimum then in effect. The default minimum is $50. The Partner account must be active, and the Partner’s Stripe Express account must be able to receive transfers. A smaller balance stays open. ShootPortal may pause payouts and retry them.

Refunds and reversals

If a referred subscription payment is refunded, reversed, disputed, fraudulent, or otherwise invalid, we may cancel or reverse the related commission. A reversal is recorded as an additional negative ledger entry. We do not erase the original commission record.

A negative open balance is offset against later payable commissions. We do not, by these Terms, create a separate debt-collection right for that balance.

Stripe Express payouts

A Partner must complete and maintain Stripe Express onboarding before receiving a payout. Commissions are paid by Stripe transfers to the Partner’s Express account. Timing depends on the hold period, eligibility review, Stripe’s status and verification requirements, technical availability, and applicable law.

Stripe, not ShootPortal, collects and keeps the Partner’s bank-account information and sensitive tax and identity information through hosted onboarding. Partners must comply with Stripe’s terms, including the Stripe Connected Account Agreement. ShootPortal is not a bank and does not guarantee that Stripe will approve an account or that Stripe will be available.

Taxes

Partners are responsible for their own taxes, filings, registrations, and reporting on commissions, except for reporting or withholding that ShootPortal or Stripe is legally required to perform. These Terms do not promise that every Partner will receive a particular tax form.

Promotional conduct

When promoting ShootPortal, a Partner will:

• make truthful statements and avoid misleading claims;
• avoid spam and other unlawful marketing;
• avoid bidding on, registering, or impersonating ShootPortal names, trademarks, or domains without our permission;
• avoid presenting themselves as an employee, agent, or legal representative of ShootPortal;
• clearly tell an ordinary viewer, in language that viewer can understand, that the Partner may receive a commission for promoting ShootPortal — a vague “affiliate” label alone is not enough if a viewer would not understand it;
• comply with endorsement, advertising, email, privacy, and consumer-protection laws that apply to the promotion; and
• use ShootPortal brand materials only as we authorize.

Independent relationship

A Partner is an independent contractor. Participation does not create employment, agency, franchise, joint venture, fiduciary duty, or an exclusive relationship. A Partner may not bind ShootPortal.

Suspension and ending participation

We may suspend or end Partner participation for a violation of these Terms, fraud, abuse, legal risk, reputational harm, or risk to the platform or to others. Suspension pauses payouts. Commissions that were validly earned and have become payable remain recorded and are paid when the account is eligible and Stripe can receive the transfer. Commissions that are still in the hold period, or that relate to a refund, dispute, fraud, or ineligible referral, may be reversed as described above. Ending participation does not by itself forfeit a commission that was validly earned and is payable.

ShootPortal owns the Service, including its software, branding, documentation, and platform materials. Tenants and Clients keep their rights in their own branding, project information, and media. These Terms do not transfer ownership of user Content to ShootPortal.

You grant ShootPortal a limited license to host, copy, transmit, process, display, and otherwise use Content only as needed to operate, secure, support, and improve the Service and to comply with law. The license ends when the Content is deleted from active systems, except for copies kept in backups, logs, or records we must retain. You represent that you have the rights and permissions needed to submit the Content.

If you send us product suggestions, we may use them without obligation to you. That does not give us ownership of your Content.

Our Privacy Policy explains how we handle personal information. For Client information and project media that a Tenant places in the Service, ShootPortal generally acts as a processor or service provider, and the Tenant generally decides why that information is used.

Each party will protect the other party’s non-public business, technical, and account information and will use it only to perform under these Terms. This duty does not cover information that is public through no fault of the receiving party, that the receiving party already knew without a duty to keep it confidential, that the receiving party independently developed, that the receiving party lawfully received from someone else without a duty of confidentiality, or that must be disclosed by law.

If the law requires disclosure, the disclosing party will give notice where that is lawful and practical, and will disclose only what is required.

You will not:

• use the Service in a way that is unlawful, fraudulent, deceptive, abusive, or infringing;
• access another Tenant’s workspace without authorization;
• interfere with the security, availability, or integrity of the Service;
• upload malware, harvest credentials, scrape the Service, or use automation in a way that abuses it;
• upload Content without the rights required to do so;
• use the Service to violate privacy, publicity, intellectual-property, or communications laws;
• reverse engineer the Service, except to the extent a law prohibits this restriction; or
• resell or sublicense the Service unless we expressly authorize it.

The Service relies on third parties, including Stripe, Google sign-in, OneSignal, Resend, and infrastructure providers. A Tenant may also connect its own tools, such as GoHighLevel. Those services are governed by their own terms and privacy policies. ShootPortal remains responsible for its own obligations under these Terms and applicable law.

The Service may be interrupted by maintenance, outages, third-party failures, security events, or changes we make. We do not promise a particular uptime level. There is no separate service-level agreement unless we sign one with you.

You may stop using the Service at any time. A Tenant may cancel as described in section 5 and may request account closure at support@shootportal.app.

We may suspend or terminate access for breach of these Terms, nonpayment, fraud, security risk, unlawful conduct, or material risk to the platform or to other people. Termination ends the right to access the Service.

Export and deletion are handled according to the Privacy Policy, the features available in the product, records we must retain, and any separate agreement we have with you. We do not promise a specific export window or a specific deletion deadline.

Sections that by their nature should continue after termination will continue, including content licenses for retained copies, confidentiality, disclaimers, liability limits, indemnities, and these general terms.

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not guarantee a Tenant’s deliverables, creative quality, Client satisfaction, uninterrupted availability, or the outcome of a dispute between a Tenant and a Client. This section does not limit rights that cannot legally be disclaimed.

To the maximum extent permitted by law, ShootPortal’s total liability arising out of the Service or these Terms will not exceed the fees the claiming party paid to ShootPortal for the Service in the twelve (12) months before the event giving rise to the claim.

To the maximum extent permitted by law, ShootPortal will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages, or for loss of data, goodwill, or business, even if advised of the possibility.

The cap is measured by fees that party paid to ShootPortal, not by Client payments made to a Tenant and not by Partner commissions. If the claiming party paid no fees to ShootPortal in that period, the cap is what applicable law allows, and it may be zero where the law permits. These limits do not apply to liability that cannot legally be limited, including liability for ShootPortal’s willful misconduct where the law does not allow that liability to be capped.

A Tenant will defend and indemnify ShootPortal and its personnel against third-party claims, damages, and reasonable attorneys’ fees arising from the Tenant’s Content, the Tenant’s services or Client relationships, the Tenant’s unlawful use of the Service, infringement, or the Tenant’s violation of these Terms.

A Partner will defend and indemnify ShootPortal and its personnel against third-party claims, damages, and reasonable attorneys’ fees arising from the Partner’s promotions or statements, unlawful marketing, failure to make a required disclosure, misuse of ShootPortal branding, or violation of section 7.

The indemnified party will give prompt notice of the claim (and a delay in notice excuses the duty only to the extent it materially harms the defense), reasonable cooperation, and control of the defense to the indemnifying party. The indemnifying party will not settle a claim in a way that admits fault of the indemnified party or imposes an obligation on the indemnified party without prior consent. This section does not require indemnification for ShootPortal’s own willful misconduct.

We may update these Terms. We will change the “Last updated” date when we do. If a change is material, we may also notify you by email or with an in-product notice where that is appropriate.

If you continue to use the Service after the updated Terms take effect, you accept the updated Terms where the law allows acceptance by continued use. If you do not agree, stop using the Service. Silence alone is not acceptance of a change that the law requires us to present differently.

These Terms do not select the law of a particular state or country, and they do not require arbitration or a waiver of class actions. Non-waivable rights and consumer protections where you live still apply. A dispute should first be raised with us at support@shootportal.app so we can try to resolve it. If it is not resolved, either party may bring it in a forum that applicable law allows.

These Terms, together with the Privacy Policy and any order form or other agreement we both sign, are the entire agreement about the Service. If a signed order form or other signed agreement conflicts with these Terms, the signed document controls for that conflict. The Privacy Policy controls for how personal information is handled.

You may not assign these Terms without our consent, except that a Tenant may assign them to a successor of its business if you notify us. We may assign these Terms in connection with a reorganization, financing, or sale of the business. A waiver must be in writing to be effective. If a provision is unenforceable, the rest remains in effect.

Neither party is liable for a delay or failure caused by events outside its reasonable control, including outages of power, networks, or providers, provided it gives notice when practical and resumes performance when it can.

Notices to ShootPortal may be sent to support@shootportal.app. We may notify you at the email address on your account or through the product.

These Terms do not create third-party beneficiary rights, except that Stripe may enforce its own agreements with you, and an indemnified person may enforce section 16.

Questions about these Terms: support@shootportal.app